Q: How do I get started?
A: Call or email us and let us know what services you are wanting. We will ask you a few quick question about your pet and you can let us know any specific information regarding your needs. You can schedule your services over the phone, via email or directly on our website. A meet and greet may be required for more aggressive dogs who are less socialized.
Q: Do we need house keys?
A: Yes, we need one set of house keys or an planned arrangement to gain access to your pet for our services. Keys may be left with a doorman or neighbor assuming they are home.
Q: How do I make payments?
A: North Shore Dog Walk accepts checks, cash, credit/debit cards. You can pay for your services on our website via Paypal using a credit or debit card.
Q: Will I have the same dog walker/pet sitter?
A: Each dog will be walked by the same person each day. The same goes for any pet sitting service. Each dog walker has one alternate in case of emergencies. You will never have someone that you have not already met caring for your pet
Q:What does your insurance cover?
A: North Shore Dog Walk is insured by the Business Insurers of the Carolinas. We are insured to protect the health of your pet and the safety and security of your home. Insurance covers any personal property in our care, custody, and control (including pets) up to $100,000. All other claims are insured up to $1,000,000 with a $2,000,000 aggregate limit.
Q: Are employees screened before hired?
A: All employees consent to a criminal background check before hired. During employment, employees are monitored and North Shore Dog Walk is alerted of any criminal activity.